Cancellation policy: historical reference

Web hosting

The archived policy described a refund request window of 7 days after purchasing hosting if the customer was not satisfied. It stated that refunds were not provided after that window.

Web design and development

For customised development work, the earlier policy stated that refunds were not offered once a project had commenced or design drafts had been shared.

Downloadable tools and self-paced courses

The earlier text treated digital products, downloadable tools and self-paced course enrolments as non-refundable once they had been accessed or downloaded.

Instructor-led courses

For live classes or scheduled programmes, the archived policy listed these refund provisions:

• A full refund could be requested within 3 days after the course started if the learner was not satisfied.
• A request made within the first 50% of the course duration was eligible for a 25% refund of the total course fee.
• No refund was provided after 50% of the course duration had passed.

Refund initiation and subscriptions

The stated initiation window for an approved refund was 72 hours to 7 days.

The subscription provision allowed cancellation before renewal to avoid the next billing cycle. It did not provide a refund for a partly used subscription period.

The earlier request procedure

The archived policy directed customers to email mail@meshcreation.com or use the contact page within the relevant request window, including their order ID and reason. It also reserved the ability to decline requests outside its terms or eligibility criteria.